Terms and Conditions


This is a drop-ship business. Items purchased are printed and shipped from another facility.

Contact Email: sales@coolmomshop.com

 

Turn Around Time: 

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products.

 

Return Policy:

  • Damaged/Lost Items - Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

  • General Returns - Because these are printed from a drop-ship facility, general returns are not accepted. This includes, but not limited to "buyer's remorse". 

  • Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our drop-ship facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

  • Unclaimed - Shipments that go unclaimed are returned to our drop-ship facility and you will be liable for the cost of a reshipment to yourself.

  • Size Exchange - Size exchanges are only accepted within 3 days of confirmed delivery. You can not exchange your item for a different item.